Davenport University Certificates/Less-than-1-year certificate C...

 
 

Davenport University Certificates/Less-than-1-year certificate Customer Service Management

Davenport University

  
Davenport University
Davenport University is a Private not-for-profit, 4-year or above Master's Colleges and Universities (medium programs) with 12,617 students in Grand Rapids, MI.
This school offers the following degree levels: Associate degree, Master's degree, Certificates/Postbaccalaureate certificate, Certificates/Less-than-2-year certificate, Bachelor degree, Certificates/Post-Master's certificate, Certificates/Less-than-1-year certificate
Also, students of this school are eligible for federal aid such as Pell Grants and Direct Loans from the US Department of Education.

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Davenport University - Certificates/Less-than-1-year certificate - Customer Service Management

  
 
Davenport University
Certificates/Less-than-1-year certificate
Customer Service Management
 
General Description for:
Davenport University Less-than-1-year certificate Customer Service Management: A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

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Degree Requirements
  
 

Degrees Awarded: Davenport University - Customer Service Management

  
 
2Certificates/Less-than-1-year certificate - Customer Service Managementawarded in the last year reported.