Saint Louis Community College - Florissant Valley Certificates/L...

 
 

Saint Louis Community College - Florissant Valley Certificates/Less-than-1-year certificate Customer Service Management

Saint Louis Community College - Florissant Valley

  
Saint Louis Community College - Florissant Valley
Saint Louis Community College - Florissant Valley is a Public, 2-year Associate's--Public Urban-serving Multicampus with 6,229 students in Saint Louis, MO.
This school offers the following degree levels: Certificates/Less-than-1-year certificate, Associate degree, Certificates/Less-than-2-year certificate
Also, students of this school are eligible for federal aid such as Pell Grants and Direct Loans from the US Department of Education.

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Saint Louis Community College - Florissant Valley - Certificates/Less-than-1-year certificate - Customer Service Management

  
 
Saint Louis Community College - Florissant Valley
Certificates/Less-than-1-year certificate
Customer Service Management
 
General Description for:
Saint Louis Community College - Florissant Valley Less-than-1-year certificate Customer Service Management: A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

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Degree Requirements
  
 

Degrees Awarded: Saint Louis Community College - Florissant Valley - Customer Service Management

  
 
1Certificates/Less-than-1-year certificate - Customer Service Managementawarded in the last year reported.