Associate Degree in Business Administration Customer Service at Catawba Valley Community College |
Catawba Valley Community College
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Catawba Valley Community College is a Public, 2-year Associate's--Public Rural-serving Medium with 4,765 students in Hickory, NC.
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This school offers the following degree levels:
Certificates/Less-than-1-year Certificate, Certificates/Less-than-2-year Certificate, Associate degree |
| Also, students of this school are eligible for federal aid such as Pell Grants and Direct Loans from the US Department of Education. |
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Catawba Valley Community College. |
Catawba Valley Community College
Associate degree
Business Administration
Customer Service
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The Associate in Applied Science Degree is awarded graduates of this curriculum. Customer Service is a concentration under the curriculum title of Business Administration. This curriculum provides a broad foundation of communication and interpersonal skills designed to prepare the individual for customer contact roles within a business organization. Emphasized are concepts in retailing, credit and collections, resolving customer complaints, service followup, consumer law, and consumer behavior. Concepts include communicating effectively, using interpersonal skills, establishing credit worthiness, analyzing common accounting financial and credit documents, and operating a computer. Employment opportunities include customer services representative, customer services manager, consumer relations, credit analyst, credit card specialist, credit and collection specialist, retail sales, accounts control analyst, administrative assistant, authorizations analyst, and telephone sales representative in both service- and production-oriented businesses.
View more details on
Catawba Valley Community College.
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