Associate Degree in Information Technology Help Desk /Technical Support at Delaware County Community College |
Delaware County Community College
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Delaware County Community College is a Public, 2-year Associate's--Public Suburban-serving Single Campus with 10,816 students in Media, PA.
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This school offers the following degree levels:
Certificates/Less-than-1-year Certificate, Certificates/Less-than-2-year Certificate, Associate degree |
| Also, students of this school are eligible for federal aid such as Pell Grants and Direct Loans from the US Department of Education. |
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Delaware County Community College. |
Mission:
The mission of Delaware County Community College is to offer educational programs and services that are accessible, comprehensive, community centered and flexible in order to enhance the development
of the community and residents of its service area. |
Delaware County Community College
Associate degree
Information Technology
Help Desk /Technical Support
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The Help Desk /Technical Support option provides students with the necessary skills for employment at a help desk or as a technical support person in a computer environment. The program reflects the growing emphasis on assessment of skills and skill levels. The learning sequence established by this curriculum is designed to prepare students to qualify to take certification examinations including, Net +, Microsoft Office Specialist (MOS), Service Technician (A+), Microsoft Certified Professional (MCP), Novell Certified Netware Administrator(CNA), and Cisco (CCNA).
In conjunction with the general education and IT core requirements the student should be able to:
Demonstrate proficiency in the use of application software.
Demonstrate proficiency in the use of integrated office software.
Communicate effectively using appropriate computer terminology.
Demonstrate the skills necessary to support customers and troubleshoot microcomputers.
Install and troubleshoot microcomputers in a networked environment.
Maintain the hardware and software in a networked environment.
Discuss the hardware and software needs found in a modern business environment.
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Delaware County Community College.
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