Associate in Customer Service Management at Central Texas College

 

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Associate in Customer Service Management at Central Texas College


Associate degrees in Customer Service Management:  A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.


Central Texas College
Associate degree
Executive Assistant		Central Texas College

First Year
First Semester
POFI 1301 Computer Applications I
POFT 1329 Beginning Keyboarding
POFT 1301 Business English
POFT 1309 Administrative Office Procedures I
POFT 1319 Records and Information Management I
KINE Physical Activity Course

Second Semester
POFI 2301 Word Processing
POFT 1325 Business Math and Machine Applications
MATH 1414 College Algebra
ENGL English Selection
POFT 2312 Business Correspondence and Communication...

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