First-Professional Certificate in Call Center Professional at University of Phoenix - Southern California Campus |
University of Phoenix - Southern California Campus
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University of Phoenix - Southern California Campus is a Private for-profit, 4-year or above with 14,739 students in Costa Mesa, CA.
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This school offers the following degree levels:
Certificates/Less-than-1-year Certificate, Bachelor degree, Certificates/Postbaccalaureate Certificate, Masters degree, Certificates/Post-Master's Certificate, Certificates/First-Professional Certificate, Continuing Education |
| Also, students of this school are eligible for federal aid such as Pell Grants and Direct Loans from the US Department of Education. |
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University of Phoenix - Southern California Campus. |
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University of Phoenix - Southern California Campus
Certificates/First-Professional Certificate
Call Center Professional
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This four-course executive level program is designed to help call center industry professionals to better understand the theories and methodologies behind successful management of customer contact centers. Call center leadership, strategic development and process evaluation strategies are primary areas of focus. Practical knowledge is gained through class lectures, web-based research, focused discussions and group exercises. Courses may be taken in any order.
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University of Phoenix - Southern California Campus.
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