Less-than-1-year Certificate in Customer Service Management at Henry Ford Community College |
Henry Ford Community College
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Henry Ford Community College is a Public, 2-year Associate's--Public Suburban-serving Multicampus with 13,983 students in Dearborn, MI.
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This school offers the following degree levels:
Certificates/Less-than-1-year Certificate, Certificates/Less-than-2-year Certificate, Associate degree, Certificates/Less-than-4-year Certificate |
| Also, students of this school are eligible for federal aid such as Pell Grants and Direct Loans from the US Department of Education. |
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Henry Ford Community College. |
Henry Ford Community College
Certificates/Less-than-1-year Certificate
Customer Service Management
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A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.
View more details on
Henry Ford Community College.
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