Less-than-1-year Certificate in Customer Service Management at Oglala Lakota College |
Oglala Lakota College
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Oglala Lakota College is a Public, 4-year or above Tribal Colleges with 1,456 students in Kyle, SD.
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This school offers the following degree levels:
Certificates/Less-than-1-year Certificate, Certificates/Less-than-2-year Certificate, Associate degree, Bachelor degree, Certificates/Postbaccalaureate Certificate, Masters degree |
| Also, students of this school are eligible for federal aid such as Pell Grants and Direct Loans from the US Department of Education. |
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Oglala Lakota College. |
Oglala Lakota College
Certificates/Less-than-1-year Certificate
Customer Service Management
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A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.
View more details on
Oglala Lakota College.
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