Less-than-1-year Certificate in Customer Service Representative at Community College of Beaver County

 

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Less-than-1-year Certificate in Customer Service Representative at Community College of Beaver County

Community College of Beaver County
Certificates/Less-than-1-year Certificate
Customer Service Representative

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The Customer Service Representative program will tackle important issues facing customer service providers and customer service managers with a thorough understanding of the customer service industry. Students enrolled in this certificate program, which provides flexible scheduling through its open-entry/open-exit classroom environment, will gain knowledge of communications skills and develop expertise in Internet, e-mail and Microsoft Office software. Customer Service Represenative curriculum will teach students to integrate an organization's service philosophy and strategy with its systems and its people-management policies to enable it to succeed in the 21st century business environment.

Graduates of the program will be taught skills to prepare them to work as a customer service representative in a variety of businesses and other related occupations including account manager, clerk, teller, and salesperson.


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