Less-than-1-year Certificate in Customer Service at Flathead Valley Community College |
Flathead Valley Community College
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Flathead Valley Community College is a Public, 2-year Associate's--Public Rural-serving Medium with 1,911 students in Kalispell, MT.
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This school offers the following degree levels:
Certificates/Less-than-2-year Certificate, Associate degree |
| Also, students of this school are eligible for federal aid such as Pell Grants and Direct Loans from the US Department of Education. |
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Flathead Valley Community College. |
Flathead Valley Community College
Certificates/Less-than-1-year Certificate
Customer Service
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The Customer Service endorsement is designed for the employee or employer who desires to enhance their customer service skills. The curriculum provides the basic skills necessary to improve customer service thereby improving profitability of the organization. Upon completing the program students will:
Develop effective customer relations and use correspondence and communications technology in appropriate ways to improve customer service and relations;
Describe the marketing process and explain the variables that make up the marketing mix;
Use negotiation techniques to resolve issues with customers and vendors; and
Use spoken and written communications effectively utilizing appropriate technology.
Opportunities After Graduation
The trend in the business world today is toward improved customer service. This certificate is aimed at helping the employee or employer attain a higher level of customer service in their businesses.
View more details on
Flathead Valley Community College.
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