Certificates/Less-than-1-year Certificates in Customer Service Management: A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.
MAJOR COURSE REQUIREMENTS 25-27
HRPO 1311: Human Relations
BMGT 1301: Supervision
BMGT 1305: Communications in Management
BMGT 1307: High Performance worl Teams
BMGT 2305: Advanced Communications in Management
BMGT 1373: Professional Image Development
BMGT 2303: Problem-Solving and Decision Making
BMGT 1382: Cooperative Education
BMGT 1383: Cooperative Education
or
BMGT 1171: Customer Service TOTAL 25-27
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Customer service, or lack of it, is one of the hottest topics in business today. Quality customer service is now expected, no matter what type of business/service you are involved in. Quality customer service is expected whether the business is transacted on the phone, in person, or via the Internet. Various resources are available in one-day seminars, which can give some direction towards improving customer service, but managing on a constant basis...
The Customer Service Technical Certificate, offered at North, A. Hugh Adams Central, and Judson A. Samuels South Campuses, is designed to prepare students for immediate employment or advancement in customer service. The courses include materials that teach theory, develop skills and address practical applications for such employment. This certificate is designed to allow the student to participate in numerous activities that lead to strong employable...
Customer Service program stresses the importance of customer relations in the business world. Emphasis is placed on developing communication tools, understanding the business environment and learning how to respond to complex customer requirements and to efficiently handle stressful situations. Upon completion, students should be able to demonstrate the ability to understand and communicate with customers and resolve problems and complaints....
The career studies certificate program is a response to the non-traditional, short-term program, educational needs of many adults in the College‘s service area and is designed on a series of specialized program options. These options represent a wide variety of adult career and academic interest course areas.
Each of the program options is a distinct ’mini-curriculum“ within a broader range of adult educational possibilities. Options within the program...
The Business Administration program teaches individuals how to maintain a competitive edge in business today through theory and practical application.
Students must complete all specifically listed courses and major area requirements with a minimum grade of ’C“ or better in order to successfully complete the program and earn the award.
Customer Service (Certificate of Achievement) This program provides students with basic customer service skills...
Summary of Required Hours BUS 1010 - Introduction to Business ..............3
BUS 1100 - Workplace Comm. Skills ..............3
BUS 1400 - Principles of Customer Service ..............3
BUS 1410 - Customer Service Fundamentals ..............3
BUS 2100 - Marketing and Sales ..............3
CIS 1110 - Bus. Applns. on PC's ..............3
OSA 1610 - Keyboarding ..............2
OSA 1620 - Text Formatting ..............1
SPAN 2110 - Conversational Spanish...
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