Less-than-1-year Certificates in Customer Service Management at Broward Community College

 

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Less-than-1-year Certificates in Customer Service Management at Broward Community College


Certificates/Less-than-1-year Certificates in Customer Service Management:  A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.


Broward Community College
Certificates/Less-than-1-year Certificate
Business Management
Customer Service		Broward Community College

The Customer Service Technical Certificate, offered at North, A. Hugh Adams Central, and Judson A. Samuels South Campuses, is designed to prepare students for immediate employment or advancement in customer service. The courses include materials that teach theory, develop skills and address practical applications for such employment. This certificate is designed to allow the student to participate in numerous activities that lead to strong employable...

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