Certificates/Less-than-1-year Certificates in Customer Service Support + Call Center + Teleservice Operation: A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.
This four-course executive level program is designed to help call center industry professionals to better understand the theories and methodologies behind successful management of customer contact centers. Call center leadership, strategic development and process evaluation strategies are primary areas of focus. Practical knowledge is gained through class lectures, web-based research, focused discussions and group exercises. Courses may be taken in...
Prepares students to provide customer service to a variety of industry and/or company environments. Classroom instruction includes: customer service job readiness skills, problem solving skills, human relations in the work environment, business related oral and written communication skills and role–play.
The Certified Customer Service Specialist program is designed to train participants in a wide variety of customer contact skills in response to the rapidly growing service industry.
Customer Service Certificate
Three units constitute the certificate.
COURSE NUMBER TITLE UNITS
Bus 359 Managing Service Quality .5
Bus 359 Management: Verbal .5
Bus 359 Management: Listening .5
Bus 359 Management: Conflict .5
Bus 359 Management: People Skills .5
Bus 359 Ethics and Integrity .5
or
Bus 359 Customer Service: The Series 3
This six-month program provides students with a working knowledge of dealing with customers, walk-ins, call-ins, and other tasks staff utilize in a front-desk, receptionist, or customer service position. These entry-level positions may be in retail, information desks, public institutions, or other office settings.
This certificate is for individuals who are in a business, management or marketing profession and would like to enhance their customer service skills or develop a customer service plan for their organization or business. Courses can be applied to the A.A.S. in Business Administration.
The Certified Customer Service Specialist program is a sequence of courses that provides entry level training for students in customer service. Competencies realized in this program include: interacting with customers to deliver excellent service, identifying how businesses operate to attract and retain customers, using information systems to better serve customers, applying service business skills to better serve customers, and increasing personal...
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