Less-than-1-year Certificates in Customer Service Support + Call Center + Teleservice Operation at Broward Community College

 

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Less-than-1-year Certificates in Customer Service Support + Call Center + Teleservice Operation at Broward Community College


Certificates/Less-than-1-year Certificates in Customer Service Support + Call Center + Teleservice Operation:  A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.


Broward Community College
Certificates/Less-than-1-year Certificate
Customer Assistance Technology		Broward Community College

Customer Assistance Technology vocational certificate program, located at North Campus, prepares students for employment in customer service positions. The content includes the development of interpersonal communications, conflict resolution, leadership, decision-making, problem-solving, supervisory and employability skills; diversity awareness; telephone techniques, and technical applications in the customer care environment....

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