Less-than-2-year Certificate in Customer Service Support + Call Center + Teleservice Operation

 

Less-than-2-year Certificate in Customer Service Support + Call Center + Teleservice Operation
Highline Community College
Certificates/Less-than-2-year Certificate
Customer Service Support + Call Center + Teleservice Operation
A program that prepares individuals to assist customers with inquiries and problems in frontline call centers, help desks, teleservice centers, and online. Includes instruction in user interfaces and user behavior; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

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