High-Alert Medicines and Similar Names
Two questions protect patients every time a medicine moves through a pharmacy:
About 32 minutes
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Certified Pharmacy Technician
Patient safety and quality assurance Study Guide
Explore the lessons in Patient safety and quality assurance. Start with a lesson and review the key ideas. Use lesson questions when available.
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Prevent the Wrong-Patient and Wrong-Dose Error
A prescription can be filled with perfect counting and perfect arithmetic and still harm someone. It might go to the wrong person, or a dose might be misread before anyone does any math. This lesson teaches a habit for catching those errors: check the person, the order and the product as three separate questions, and stop when they do not agree.
About 25 minutes
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Open lesson →Recognize When the Pharmacist Must Intervene
A pharmacy technician is often the first person to hear a patient's question, see a computer alert, or notice that something does not add up. Your job at that moment is usually not to solve the clinical problem. Your job is to notice it, collect the right facts accurately, and get them to the pharmacist at the right speed.
About 25 minutes
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Open lesson →Report Errors and Improve the System
When something goes wrong with a medicine, two jobs follow. The first is to describe the event accurately and send the information to the people who can learn from it. The second is to find out why it happened and change the work so it is less likely to happen again. This lesson teaches both.
About 27 minutes
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Open lesson →Infection Prevention and a Clean Workflow
Germs do not cross a pharmacy on their own. They travel on hands, gloves, cleaning cloths, counters, keyboards, needles and vials. Most of infection prevention comes down to one question you keep asking: what did this just touch, and what will it touch next?
About 30 minutes
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